The importance of Emotional Intelligence in Business


Emotional Intelligence
Emotional Intelligence is a concept developed by Dr. John Mayer and Dr. Peter Salovey (1990) from American University. However; it was popularized by American Psychologist Daniel Goleman (1995).
Emotional intelligence has to do with a person’s ability to recognize, understand, and manage their emotions and the emotions of others. Emotions can help us solve problems and guide our relationships, both professionally and personally.What makes emotional intelligence important in business?
The success of a person in his job or profession depends not only on his Intelligence Quotient (IQ), but also on his Emotional Quotient (EQ). Emotional intelligence involves being sensitiveand perceptive not only in our own emotions but also other people’s emotions, as well as the ability to intuitively facilitate improved performance based on this knowledge. Possessing emotional intelligence allows leaders to better understand and motivate their team.Leadership and emotional intelligence
It is well known that managers who have outstanding leadership qualities tend to possess a high EQ.
An individual who is in tune with its own emotions is much more likely to be able to understand andempathize with the emotions that impact the attitudes and behaviors of others. This is why emotional importance is so valuable for managers. It’s essential for managers who want to be seen as leaders to remember that actions speak louder than words. This is something that individuals who possess a high degree of emotional intelligence apply.
Managers and business owners can’t let themselves lose sight of the fact that their employees are people, with real lives and emotions that impact how they think, feel, and act. Therefore companies need to incorporate emotional intelligence into their personal and organizational management philosophy.

Emotional Intelligence tip to turn hot emotions into cool emotions
  • Focus on your breathing, starting with air entering your body, down to your diaphragm, then out.
  • Count to ten on each cycle.
  • Consider the situation from someone else’s perspective.
  • Take a more realistic look at your situation.
  • Look at the situation as though it happened a long time ago, which removes some of the shock and intensity that occurs soon after the event.
  • Focus on the situation, not the emotion.
  • Try to see the situation realistically, in order to have a more clear perspective.

Emotional Intelligence test designed by Prof Daniel Goleman
If you would like to know what is your EQ score you can take this short test:

Remember even if your EQ is low, you always have the potential to improve. With practice, you can build on your existing skills to become more emotionally intelligent.